Making operational decisions GCSE Business Studies is where focusing on why business need to make operational decisions. Watch the lessons and take the tests to help you get good grades.
2.3.1 Business operations
The purpose of business operations:
● to produce goods
● to provide services.
Production processes:
● different types: job, batch, flow
● the impact of different types of production process: keeping productivity up and costs down and allowing for competitive prices.
Impacts of technology on production:
● balancing cost, productivity, quality and flexibility.
2.3.2 Working with suppliers
Managing stock:
● interpretation of bar gate stock graphs
● the use of just in time (JIT) stock control.
The role of procurement:
● relationships with suppliers: quality, delivery (cost, speed, reliability), availability, cost, trust
● the impact of logistics and supply decisions on: costs, reputation, customer satisfaction.
2.3.3 Managing quality
The concept of quality and its importance in:
● the production of goods and the provision of services: quality control and quality assurance
● allowing a business to control costs and gain a competitive advantage.
2.3.4 The sales process
The sales process:
● product knowledge, speed and efficiency of service, customer
engagement, responses to customer feedback, post-sales service.
The importance to businesses of providing good customer
service.
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